Lost and Damaged Luggage

Lost luggage

Should you not find your baggage on the baggage belt after your flight, please contact the lost luggage counter in the Arrival Hall. Have ready your baggage stub and flight ticket stub. Based on the information you provide, a PIR record will be filled out. This record is entered into the central system. Once the airport receives the baggage you will be contacted by phone on the number you supplied, and the luggage delivery service will bring the baggage to the address you provided and deliver the baggage on receipt of your copy of the PIR record.
Though such occur only very rarely, if your baggage is not found, you will receive instructions on how to proceed in your communications with the relevant airline company.

Damaged luggage

Once you have collected your baggage, should you discover that it has suffered any damage, please contact the lost luggage counter in the Arrival Hall. If possible, check whether the contents of the baggage are all present. As in cases of lost luggage, have ready your baggage stub and flight ticket stub. An employee of the complaints department will inspect the baggage with you, write out a PIR record and give you the company’s instructions on how to proceed. These instructions usually require that you send evidence confirming the cost of any baggage repair (or confirmation that the baggage cannot be repaired) to a specified address, along with a copy of the flight ticket and baggage receipt. Further communication regarding the matter will be with the airline company.